Privacy Policy
Pebbles the Apartment – Privacy Policy
How we use and protect your data (General Data Protection Regulation or GDPR)
This website is operated by Pebbles the Apartment. We are committed to protecting and preserving the privacy of anyone visiting our website or communicating electronically with us.
This Policy explains when and why we collect personal data about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Whilst we will keep all of your personal information confidential, we reserve the right to disclose this information in the circumstances as set out in this Policy. We confirm that we will keep the information on a secure server and that we will comply fully with all applicable UK data protection legislation and regulations in force.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you are agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to pebblesapartment@gmail.com.
Who are we?
We are a privately owned business which owns Pebbles the Apartment, Budleigh Salterton, Devon.
How do we collect information from you?
We obtain information from you when you use our website, for example, when you contact us to make an enquiry or make a booking.
What type of information is collected from you?
In running and operating this website, we may collect and process certain data and information relating to you and your use of this website. Your privacy is extremely important to us and we confirm that we will never release your personal details to any third party for their mailing or marketing purposes. The data that we collect is detailed below:
· Information you provide in order to enter a competition or promotion via the site, complete a survey, or if you report a problem with the site.
· Details of visits to our website and the pages and resources that are accessed, including but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use the website. This may also include the resources that you access, and information about where you are on the internet including the domain type, IP address and URL that you came from. This information is collected and used for our internal research purposes and to improve our customer service.
· The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. This information is recorded and sent to third-party processors for the purposes of data analysis, to improve our marketing efforts and for targeting specific services and products.
· Information you provide to us by sending us a message through our website and information provided to us when you communicate with us electronically for any reason. If you contact us, we may keep a record of your email and other correspondence.
· Information that you provide us as a result of filling in forms on our website, such as registering for information or making a booking.
IP address
We may collect information about your computer, including but not limited to (where available), your IP address, operating system and browser type for administration purposes and to produce internal reports. This is statistical data relating to a web user’s browsing actions and patterns and does not specifically identify you as an individual.We reserve the right to cancel your booking at anytime in the event of circumstances beyond our reasonable control. In the unlikely event of this happening, we will refund all money received by us in relation to your booking of the property. However we will not be liable for any other loss incurred by you as a result of the cancellation.
How is your information used
We may use your information:
· to ensure that the content on the site is presented in the most efficient way for you and the computer that you are using;
· to enable you to participate in interactive features of the site;
· to provide you with information relating to our website, product or our services that you request from us;
· to provide you with information on other products that we feel may be of interest to you in line with those you have previously expressed an interest in via our website;
· to process a booking you have made;
· to meet our obligations arising from any contracts entered into by you and us;
· to seek your views or comments on the services we provide;
· to notify you about any changes to our website, including improvements, and service or product changes;
· to send you communications which you have requested and that may be of interest to you. These may include information about stays, events, promotions, offers, information about the Apartment and the surrounding area and replies to requests and bookings enquiries/confirmations
· for our internal purposes including statistical or survey purposes, quality control, site performance and evaluation in order to improve our website;
· to administer this website; and
· if you consent, to notify you of products or special offers that may be of interest to you.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf
We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you email). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Pebbles the Apartment for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with:
We work with carefully selected Online Travel Agents (OTAs e.g. Holiday Lettings or Trip Advisor). When you enquire about or book with these third parties, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share required information about you with us (e.g. dates of stay) which we will use in accordance with this Privacy Policy.
How do I opt out?
You have a choice about whether or not you wish to receive information from us. We will not make contact with you unless you have opted in. If then, you no longer want to receive direct marketing communications from us about the Apartment and our favourite local areas, then you can change your preferences or completely unsubscribe by emailing pebblesapartment@gmail.com or by telephoning 01395 446376 and we will process your request within 7 days.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
Your rights
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: pebblesapartment@gmail.com. Alternatively, you can telephone 01395 446376.
You have the right to ask for a copy of the information Pebbles the Apartment hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely.
Once we receive your information, we use our best efforts to ensure its security on our systems.
All computers are password protected and booking forms are kept in securely locked cabinets.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
Like many websites, the Pebbles the Apartment website usus cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies are sometimes used to improve the website experience of a visitor to a website. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.
It is possible to switch off cookies by adjusting your browser preferences or using a dedicated browser extension.
Links to other website
Our website does contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you were referred to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.
Those aged 16 or under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Third party processing
Pebbles the Apartment utilises the services of third party organisations to process your personal data. As the data controller, Pebbles the Apartment determines the purposes and means of the processing of your personal data. Where your data is processed by any third party on behalf of Pebbles the Apartment, that third party is a processor under the GDPR. We confirm that we take steps in order to ensure that this data is processed lawfully under the law in accordance with each agreement that we have in place with each processor.
If you wish to see all third-party processors, please email pebblesapartment@gmail.com and we will promptly send you a current list.
Review of this policy
We keep this policy under regular review. This privacy policy is v2 dated May 2018.
How we use and protect your data (General Data Protection Regulation or GDPR)
This website is operated by Pebbles the Apartment. We are committed to protecting and preserving the privacy of anyone visiting our website or communicating electronically with us.
This Policy explains when and why we collect personal data about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Whilst we will keep all of your personal information confidential, we reserve the right to disclose this information in the circumstances as set out in this Policy. We confirm that we will keep the information on a secure server and that we will comply fully with all applicable UK data protection legislation and regulations in force.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you are agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to pebblesapartment@gmail.com.
Who are we?
We are a privately owned business which owns Pebbles the Apartment, Budleigh Salterton, Devon.
How do we collect information from you?
We obtain information from you when you use our website, for example, when you contact us to make an enquiry or make a booking.
What type of information is collected from you?
In running and operating this website, we may collect and process certain data and information relating to you and your use of this website. Your privacy is extremely important to us and we confirm that we will never release your personal details to any third party for their mailing or marketing purposes. The data that we collect is detailed below:
· Information you provide in order to enter a competition or promotion via the site, complete a survey, or if you report a problem with the site.
· Details of visits to our website and the pages and resources that are accessed, including but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use the website. This may also include the resources that you access, and information about where you are on the internet including the domain type, IP address and URL that you came from. This information is collected and used for our internal research purposes and to improve our customer service.
· The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. This information is recorded and sent to third-party processors for the purposes of data analysis, to improve our marketing efforts and for targeting specific services and products.
· Information you provide to us by sending us a message through our website and information provided to us when you communicate with us electronically for any reason. If you contact us, we may keep a record of your email and other correspondence.
· Information that you provide us as a result of filling in forms on our website, such as registering for information or making a booking.
IP address
We may collect information about your computer, including but not limited to (where available), your IP address, operating system and browser type for administration purposes and to produce internal reports. This is statistical data relating to a web user’s browsing actions and patterns and does not specifically identify you as an individual.We reserve the right to cancel your booking at anytime in the event of circumstances beyond our reasonable control. In the unlikely event of this happening, we will refund all money received by us in relation to your booking of the property. However we will not be liable for any other loss incurred by you as a result of the cancellation.
How is your information used
We may use your information:
· to ensure that the content on the site is presented in the most efficient way for you and the computer that you are using;
· to enable you to participate in interactive features of the site;
· to provide you with information relating to our website, product or our services that you request from us;
· to provide you with information on other products that we feel may be of interest to you in line with those you have previously expressed an interest in via our website;
· to process a booking you have made;
· to meet our obligations arising from any contracts entered into by you and us;
· to seek your views or comments on the services we provide;
· to notify you about any changes to our website, including improvements, and service or product changes;
· to send you communications which you have requested and that may be of interest to you. These may include information about stays, events, promotions, offers, information about the Apartment and the surrounding area and replies to requests and bookings enquiries/confirmations
· for our internal purposes including statistical or survey purposes, quality control, site performance and evaluation in order to improve our website;
· to administer this website; and
· if you consent, to notify you of products or special offers that may be of interest to you.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf
We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you email). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Pebbles the Apartment for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with:
We work with carefully selected Online Travel Agents (OTAs e.g. Holiday Lettings or Trip Advisor). When you enquire about or book with these third parties, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share required information about you with us (e.g. dates of stay) which we will use in accordance with this Privacy Policy.
How do I opt out?
You have a choice about whether or not you wish to receive information from us. We will not make contact with you unless you have opted in. If then, you no longer want to receive direct marketing communications from us about the Apartment and our favourite local areas, then you can change your preferences or completely unsubscribe by emailing pebblesapartment@gmail.com or by telephoning 01395 446376 and we will process your request within 7 days.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
Your rights
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: pebblesapartment@gmail.com. Alternatively, you can telephone 01395 446376.
You have the right to ask for a copy of the information Pebbles the Apartment hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely.
Once we receive your information, we use our best efforts to ensure its security on our systems.
All computers are password protected and booking forms are kept in securely locked cabinets.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
Like many websites, the Pebbles the Apartment website usus cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies are sometimes used to improve the website experience of a visitor to a website. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.
It is possible to switch off cookies by adjusting your browser preferences or using a dedicated browser extension.
Links to other website
Our website does contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you were referred to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.
Those aged 16 or under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Third party processing
Pebbles the Apartment utilises the services of third party organisations to process your personal data. As the data controller, Pebbles the Apartment determines the purposes and means of the processing of your personal data. Where your data is processed by any third party on behalf of Pebbles the Apartment, that third party is a processor under the GDPR. We confirm that we take steps in order to ensure that this data is processed lawfully under the law in accordance with each agreement that we have in place with each processor.
If you wish to see all third-party processors, please email pebblesapartment@gmail.com and we will promptly send you a current list.
Review of this policy
We keep this policy under regular review. This privacy policy is v2 dated May 2018.
